Data Protection

Hayalbahis' Privacy Policy

Your personal information is of utmost importance to us. Everything about how we collect, use, and protect your data is laid out here transparently.

Last Updated: January 2026
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100% Data Confidentiality
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Why Hayalbahis Your Data Is Safe

Discover the core pillars of our Privacy Policy that work continuously to protect your data

SSL Encryption Protection

All your data and transactions at Hayalbahis are protected with 256-bit SSL encryption. No one can intercept or steal your data in transit.

Never Sold to Third Parties

Your personal data is never sold to any advertiser or third party. Hayalbahis makes no exceptions on this.

KYC Verification System

Our Know Your Customer (KYC) process verifies your identity to prevent fraud and unauthorized access. This is in place for the security of your account.

Secure Data Storage

All data stored on Hayalbahis servers is encrypted. No unauthorized party can access this information.

Active Security Monitoring

Our security team monitors systems 24/7. Any suspicious activity is detected and addressed immediately.

Transparent Data Usage Policy

We are upfront about what data we collect and how it is used. No hidden agendas — Hayalbahis has always believed in full transparency.

1. Introduction

Welcome to Hayalbahis. We believe that the most important responsibility of a trusted online gaming platform is safeguarding its members' data. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, and protected when you use the hayalbahis.onl website and our mobile application.

The Hayalbahis Privacy Policy is developed in compliance with Bangladesh's Digital Security Act and international data protection standards. By using our platform, you are considered to have read and accepted this Policy.

In simple terms: Hayalbahis uses your data solely to improve your experience. We never sell or misuse your personal information.

This Privacy Policy may be updated at any time. We will notify members of any changes, and the latest version will always be published on this page. We encourage you to check back regularly.

2. Information We Collect

Hayalbahis collects only the information that is necessary. What we collect falls into two categories:

a) Information you provide directly:

  • Full name, date of birth, and gender (collected at registration)
  • Mobile number and email address
  • National ID or passport number (for KYC verification)
  • Payment details such as bKash/Nagad/Rocket number
  • Information provided when contacting support

b) Automatically Collected Information:

  • IP address and device type
  • Browser and operating system information
  • Time spent on the site and pages visited
  • Login time and location data
  • Information collected through cookies and tracking technologies
Data Type When it is collected Mandatory?
Personal Identity At Registration Yes
Contact Information At Registration Yes
Payment Information Deposits/Withdrawals Yes
KYC documents At Verification When Necessary
Device/Location At Every Login Automatic

3. How We Use Your Information

Hayalbahis uses your data only for the specific purposes listed below. It is not used for anything beyond that:

  • Account management: To create, verify, and maintain your Hayalbahis account.
  • Transaction Processing: Payment information is required to process deposits, withdrawals, and bonuses.
  • Security Assurance: To prevent fraud, money laundering, and unauthorized access.
  • Customer Service: To respond to your complaints, questions, or requests.
  • Promotional Communications: To keep you informed about relevant offers and bonuses (you can opt out at any time).
  • Legal obligations: To comply with applicable laws and regulations.
  • Service Improvement: To analyze user experience and continuously improve the platform.
Hayalbahis never uses your data to make automated decisions that could negatively affect your interests. All significant decisions involve human review.

4. Sharing Information with Third Parties

Hayalbahis does not sell your data — that is a core principle. However, in limited circumstances it may be necessary to share certain information with specific third parties:

  • Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to verify transactions.
  • Identity Verification Service: During the KYC process, approved verification agencies review only the documents that are strictly necessary.
  • Law enforcement agencies: We are required to share information with authorities when a valid legal order or investigation demands it.
  • Technology Partners: Hosting and cybersecurity service providers operate under strict confidentiality agreements.

Outside of the above, your information is not shared without your explicit consent. Hayalbahis holds all its third-party partners to the same privacy standards.

5. Cookies & Tracking Technologies

Hayalbahis uses cookies and similar technologies on its website and app. These enhance your browsing experience and help the platform function properly.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and ensuring security.
  • Functional cookies: Remembers your preferences such as language and theme.
  • Analytical Cookies: Helps us understand how the site is used and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Hayalbahis from functioning correctly.

Hayalbahis does not use third-party advertising trackers. Our cookies are used solely for platform functionality and security.

6. Data Security Measures

Hayalbahis follows modern technology and best practices to protect your data. Our security layers include:

  • 256-bit SSL Encryption: All data transfers occur through encrypted channels.
  • Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
  • Two-Factor Authentication (2FA): Additional verification is required when a suspicious login is detected.
  • Regular Security Audits: The system is regularly tested by external security experts.
  • Restricted Access: Only authorized personnel can access specific data.
  • Data Backup: Regular backups of all data are maintained to prevent any loss.

Please note that no transmission over the internet can be guaranteed 100% secure. It is important to keep your password and login credentials private. If you notice anything suspicious, contact Hayalbahis support immediately.

7. Your Data Rights

As a Hayalbahis member, you have a number of rights over your own data. We respect these rights and act on them as promptly as possible.

In Data Protection What you can do

1
Right to Access Data

You can request to know what information Hayalbahis holds about you. We will provide it within 30 days of your request.

2
Right to Correct Data

If any of your information is incorrect, you can request a correction. Contact our support team and we will update it promptly.

3
Right to Delete Data

After closing your account, you may request deletion of your data, except where retention is required by law.

4
Right to Opt Out of Promotional Communications

You can unsubscribe from Hayalbahis marketing emails or SMS at any time.

5
Right to Restrict Data Processing

Under certain circumstances, you may request that the processing of your data be restricted. To exercise this right, please contact support.

6
Right to Data Portability

You can request an export of your own data in a structured format. We will provide it within a reasonable timeframe.

8. Data Retention Period

Hayalbahis does not retain your data beyond what is necessary. However, in certain cases we are legally required to keep specific information for a defined period.

  • Active Accounts: All data is retained for as long as your account remains active.
  • After account closure: Financial data is generally retained for up to 5 years (as required by law).
  • KYC documents: Retained for up to 5 years after verification is complete.
  • Support Conversations: Retained for up to 2 years after account closure.
  • Cookie Information: Typically deleted within 12 months.
After the designated retention period, data is automatically deleted or anonymized so that you can no longer be identified.

9. Child Protection Policy

Hayalbahis strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

If a parent or guardian informs us that their child has accidentally created an account, we will immediately close that account and delete all associated data.

A note for parents: If you suspect your child has accessed Hayalbahis, please contact our support team immediately.

10. Privacy Policy Changes

Hayalbahis may update this Privacy Policy from time to time. Changes may be driven by new regulations, the addition of new services, or improvements to our security practices.

In the event of significant changes, we will:

  • We will send notifications to your registered email or mobile number
  • We will display a notice when you log in to the platform
  • We will note the date of the update on this page

Continued use of Hayalbahis after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our data protection team:

  • Email: [email protected]
  • Live Chat: Live chat support is available directly on the platform
  • Response time: Upon receiving a complaint 7 Business Days Initial response within
When submitting any data-related request, please include your account ID and registered mobile number so we can assist you as quickly as possible.

About Privacy Frequently Asked Questions

No, Hayalbahis never sells your phone number or any other personal information to third parties, and we do not share it without your consent. Only limited data is used for payment processing and legal compliance purposes.

No. Your password is stored using one-way hashing, which means it cannot be read by anyone — not even Hayalbahis staff. If you forget your password, it must be reset; it cannot be recovered.

Financial transaction records are generally required to be retained for up to 5 years due to legal obligations. Other personal data is deleted or anonymized after the applicable retention period.

Hayalbahis estimates your approximate location from your IP address at login — primarily for security purposes. If a login is detected from an unfamiliar location, additional verification may be required. We do not collect real-time GPS location.

Email us at [email protected] or reach us via live chat. Please include your account ID and registered mobile number when making a request.

Yes, you can unsubscribe at any time. There is an unsubscribe link at the bottom of every email, or you can contact support and we will stop all promotional communications. However, important account notifications cannot be disabled.

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